1. Who is responsible for what

• Your business and contact data (names, emails, phone numbers and billing details of the people we deal with at your company): we decide how this is used for quotes, orders and invoicing.
• Recipient data (names, addresses and phone numbers of the people receiving gifts): you decide who receives gifts and why. We use this data only to fulfil your order and follow your instructions. You confirm you are authorized to share it and have given recipients any notice or obtained any consent the law requires.

2. Information we collect

• Contact and company details: name, company, email, phone, billing and delivery addresses, and GSTIN for invoicing.
• Enquiry and communication details: messages, forms and files you send us.
• Order details: gift selections, quantities, preferences and previous orders.
• Personalization materials: logos, names, messages, artwork and other items you provide.
• Recipient details: names, delivery addresses and phone numbers. We ask only for what delivery requires.
• Website information: IP address, browser type, device information and cookie data.

3. Why we use it

We use your branding materials only for your order and, where our Terms & Conditions allow, for portfolio photos that contain no recipient information. If a printing or packaging partner needs materials to complete your order, we share only what is needed.

4. Who we share information with

We do not sell personal information. To complete your order we may share relevant data with printing and packaging partners, courier and logistics providers, payment providers, and technology providers that support our website and operations. These providers must keep the data secure and use it only to provide their service to us. We may also disclose information when required by law or by a government authority.

5. International shipments

For deliveries outside India, recipient details will be shared with couriers and customs authorities in the destination country, and may be processed in those countries. We transfer data internationally only as needed to deliver your order and as applicable law permits.

6. Payments and security

We do not store card or UPI details on our servers. Online payments are handled by the payment provider. We use reasonable safeguards, including limited access, to protect customer and recipient data. If a data breach affects you, we will notify you and the relevant authority as the law requires.

7. How long we keep information

We keep information only as long as needed to manage your order, provide support, maintain business records and meet legal, accounting and tax requirements. After that, we delete or anonymize it. Recipient lists are retained for 15 days after delivery unless you ask for earlier deletion and no legal requirement prevents it.

8. Your rights and choices

You may contact us to:

• ask for a summary of the personal data we hold and how it is used,
• correct or update it,
• request deletion, subject to active orders and legal record-keeping,
• withdraw consent, including opting out of promotional messages at any time,
• raise a grievance, or nominate another person to exercise your rights if you are unable to.

9. Cookies

• Essential cookies keep the website working.
• Analytics and marketing cookies are used only with your consent, which you can give or withdraw through our cookie banner or settings link.
• You can also manage cookies in your browser, though some features may work differently.

10. Children

Our services are for businesses. We do not knowingly collect personal data from children.

11. Other websites

Our website may link to other sites. Their privacy practices are governed by their own policies.

12. Changes to this policy

We may update this policy as our services or the law change. The latest version will appear on this page with a revised effective date. Significant changes will be notified by email where we hold your contact details.