1. Customized orders

• We cannot accept returns or refunds for gifts with logo printing, name personalization or custom packaging, except where they arrive damaged, defective or materially different from your approved proof and order.
• Minor variations in colour, print, shade and placement, and quantity variations within the stated tolerance, are not defects (see Section 5 of our Terms & Conditions).
• Issues caused by errors in artwork, names, addresses or specifications that you approved are not eligible for replacement or refund.

2. Ready-made (non-customized) orders

• Ready-made gifts may be returned within 3 days of delivery if they are unused, unopened, in original packaging and in saleable condition.
• Return shipping is paid by the customer unless the return is due to our error. A restocking fee may apply.
• Returns are not available for international deliveries.

3. Damaged, defective or incorrect items

• Report the issue within 48 hours of delivery to the ELVORA Gift team or your sales associate.
• Share your order number, a short description of the issue, and clear photos or videos. For multi-item shipments, an unboxing video helps.
• We will review the request. If it is approved, we will offer a replacement, repair, credit or refund at our option, and tell you the next steps. We may ask for the item to be returned, or for it to be kept or destroyed, depending on the case.
• Remedies apply only to the affected items, not the whole order.
• Transit damage and loss are handled as set out in our Shipping Policy.

4. Replacements

Replacements are offered for the same item, subject to availability. If the same item is unavailable, we will offer a comparable substitute for your approval, or a credit or refund for the affected units.

5. Cancellations

• Cancellation requests must be made in writing (email is sufficient).
• Before procurement, customization or production has started: the order can be cancelled. Any payment already made will be refunded, less transaction charges and any costs already incurred (such as design work and advance payments to suppliers).
• After procurement, customization or production has started: cancellation is at our discretion. Where we accept it, costs incurred for products, customization, packaging, creative work and shipping will be deducted. Customized products are not eligible for cancellation or refund once production has started.
• After dispatch: orders cannot be cancelled.
• A delay in delivery caused by factors in our Terms & Conditions or Shipping Policy does not by itself entitle you to cancel.

6. Unavailable products

If a product becomes unavailable after you have paid, we will first propose a substitute of equal or higher value for your approval, as set out in our Terms & Conditions. If you do not accept the substitute, we will refund the amount paid for the unavailable item.

7. Refunds

• Approved refunds are processed within 7–10 business days of approval.
• By default, refunds go to the original payment source. If you prefer, they can be issued as a credit note adjusted against a future order, as agreed in writing.
• Refunds may be reduced by transaction fees, shipping charges already incurred, and return-to-origin charges.
• We will issue the appropriate credit note or tax documents for any refund, as required by law.

8. Contact

To raise a return, replacement or cancellation request:

• Email: mridul@aavartanaagroup.com
• Phone: +91 9820093573