1. Where we deliver

We deliver across India and to selected international destinations. Please confirm your destinations with us when requesting a quote, as some countries and items may not be serviceable.

2. Shipping charges

Shipping charges depend on the destinations, quantity, packaging and shipping method. They will be stated in your quotation. Unless the quotation says otherwise, shipping is charged in addition to product prices.

3. Delivery timelines

• Delivery time depends on your gift selection, quantity, customization, packaging and destination.
• Once your order is confirmed, we will share an estimated timeline. Timelines are estimates, not guarantees.
• Timelines start only after we have received written order approval, the agreed payment, final design approval and complete recipient details.
• Festive seasons, courier delays, weather, strikes, government restrictions and other events beyond our control can affect delivery. See Section 16 of our Terms & Conditions.
• If you need gifts by a specific date, tell us when requesting the quote and we will advise whether it is feasible.

4. Recipient and address details

• Please provide each recipient’s full name, complete address, postal code and a working phone number.
• Address changes are possible only before dispatch. Once an order has been handed to the courier, we cannot guarantee changes.
• Delays and extra costs caused by incorrect or incomplete details are the customer’s responsibility.

5. Dispatch and tracking 

• We will provide you with confirmation and tracking when your order is dispatched.
• For multi-location orders, we may dispatch in several shipments and tracking details may arrive in batches.
• For bulk orders, we can share proof of delivery on request, where the courier provides it.

6. Delivery attempts and failed deliveries

• Couriers typically make multiple delivery attempts.
• If delivery fails because the recipient is unavailable, the address is incorrect or incomplete, or the parcel is refused, we will contact you. Re-delivery, return and re-dispatch charges will be billed to the customer.
• Parcels returned to us may be held for 15  days. After that, we may charge storage fees or dispose of perishable items.

7. Damage, loss and delays in transit

• We pack gifts carefully and ship through trusted courier partners.
• Risk of loss or damage passes to you on delivery to the address provided.
• Please inspect deliveries promptly. Report visible damage, shortages or incorrect items within 48 hours of delivery, with your order number and clear photographs. For multi-item shipments, an unboxing video helps.
• If a shipment is lost or damaged in transit, we will raise the claim with the courier and offer a replacement, credit or another agreed resolution, subject to Section 14 of our Terms & Conditions.
• We are not liable for delay-related losses, such as missed events or campaigns, beyond what our Terms & Conditions provide.
• Damage caused by mishandling after delivery is not covered.

8. International shipments

• International orders may be subject to customs duties, import taxes, brokerage fees and local regulations. Unless the quotation states otherwise, these are the recipient’s or customer’s responsibility.
• The customer or recipient acts as importer of record where required, and must provide any import licence, tax ID or documents the destination country needs.
• Customs clearance can cause delays that are outside our control. We will help coordinate with the courier but cannot guarantee clearance times.
• Some items cannot be shipped to certain countries, including food, liquids, batteries, herbal products, branded goods and items restricted by local law. We will tell you in advance where we know of a restriction. Items seized, held or returned by customs are not covered by our replacement commitment unless the restriction was our error.
• International delivery timelines are estimates and are more variable than domestic ones.

9. Perishable and consumable items

Food and consumable gifts are shipped only to destinations and within timelines suitable for their shelf life. Please ensure someone is available to receive them. We are not responsible for spoilage caused by delayed pickup, refused delivery or improper storage after delivery. 

10. Bulk and multi-location orders

We coordinate bulk and multi-location dispatches across India and abroad. Share your recipient list (in our template, if provided) and any special delivery requirements, such as delivery windows, reception desk instructions or gate-pass needs. Delays in sharing complete lists may affect the delivery date.

11. Contact

For shipping questions:

• Email: mridul@aavartanaagroup.com
• Phone: +91 9820093573