1. Quotations

• Quotations are valid for 15 days from the date issued unless stated otherwise.
• Prices depend on product availability, quantity, customization, packaging and delivery requirements, and may be revised if any of these change.

2. Order Confirmation

• Corporate orders must be confirmed in writing by email, purchase order or other written approval.
• An order is confirmed only when we receive your written approval and the agreed advance or full payment.
• Please verify product selections, quantities, branding, packaging, delivery addresses and recipient details before approving. After confirmation, changes may not be possible, particularly once procurement, customization or production has started. Any change we accept may affect price and timeline.
• Minimum order quantities may apply and will be confirmed in the quotation.

3. Pricing & Taxes

• Quoted prices exclude GST, other statutory taxes and shipping unless stated otherwise.
• Applicable taxes will be shown on the invoice. If you are required to deduct TDS, please inform us in advance and provide the relevant certificate.
• Quotes will clearly state what is included.

4. Payment

• Full payment is required before dispatch unless different payment terms have been agreed upon in writing.
• Payment can be made by NEFT, RTGS, IMPS or other methods we communicate. Cash on delivery is not available. Please pay only to the bank account stated on our official invoice and confirm any change in bank details with us by phone.
• If payment is delayed, we may pause production or dispatch, and may charge interest on  overdue amounts. Delivery timelines will be extended accordingly.
• Ownership of the products passes to you only after full payment.

5. Customization & Branding

• Where applicable, we will share a mock-up or digital proof of branding elements such as logo placement, sleeves, tags, cards or packaging.
• Production starts only after you approve the final design in writing (email approval is sufficient). You are responsible for checking logos, names, spelling, colours, quantities and other details. We are not responsible for errors in approved designs.
• Minor variations in colour, print, texture, shade and placement can occur between digital proofs and physical products due to materials and printing processes. These are not defects.
• Once production or customization has started, changes may not be possible and may result in additional costs or delays. 
• Delays in approvals, artwork, brand assets, employee lists or delivery details may extend delivery timelines.

6. Customer-Provided Materials

• You are responsible for providing accurate logos, artwork, names, addresses and recipient information.
• By supplying logos, trademarks, photographs or other materials, you confirm you have the rights to use them, and you will indemnify ELVORA Gift against third-party claims arising from their use.
• We use your brand assets only to fulfil your order and for the purposes in Section 15.

7. Shipping & Delivery

• Shipping charges depend on delivery locations, quantity, packaging and shipping method, and will be confirmed in the quotation.
• Delivery timelines are estimates. Customized or large orders may need more time. Delays caused by couriers, transport disruptions, weather, strikes or other events beyond our control do not make us liable.
• We may dispatch in multiple shipments where appropriate.
• You must provide complete and accurate addresses and contact details. Re-delivery, return or re-dispatch costs caused by incorrect or incomplete details, unavailable recipients or refused deliveries will be charged to you.
• Risk of loss or damage passes to you on delivery to the address provided.

8. Inspection, Damaged, Defective or Incorrect Products

• Please inspect deliveries promptly. Report visible damage, defects, shortages or incorrect items within 48 hours of delivery, with order details and clear photographs (and a video of the unboxing for multi-item shipments, if possible).
• If the issue is attributable to ELVORA Gift, we will offer replacement, repair, credit or another agreed resolution. Our liability is limited as set out in Section 14.
• Issues caused by incorrect information, artwork or specifications approved by you, or by mishandling after delivery, are not eligible for replacement or refund.
• Branded third-party products carry the manufacturer’s warranty, if any. We are not the manufacturer.

9. Perishable & Consumable Items

• Food and consumable items carry the best-before or expiry date shown on the product. Please store them as directed and distribute them promptly.
• We are not responsible for spoilage caused by delayed receipt or improper storage after delivery.

10. Cancellation & Refunds

• Cancellation requests must be in writing and are considered based on the stage of the order.
• If procurement, customization, production or packaging has begun, cancellation may not be possible. Where accepted, costs incurred for products, customization, packaging, creative work and shipping may be deducted from any refund.
• Customized products are not eligible for cancellation or refund once production has started.
• Eligible refunds are processed within working days to the original payment source.

11. Product Availability & Substitutions

• Availability may change due to supplier stock or seasonal demand.
• If a product becomes unavailable after confirmation, we will propose a substitute of equal or higher value and comparable specification for your approval. If a substitute affects price or specifications, we will tell you before proceeding.

12. Intellectual Property

• Packaging concepts, box designs, curations, creative concepts and artwork developed by ELVORA Gift remain our property unless agreed otherwise in writing.
• Your logos and brand assets remain yours.
• Products customized for you will not knowingly be supplied to another client with your branding.

13. Confidentiality & Data Protection

• We will treat your non-public business information, including order details, as confidential.
• Recipient personal data you share (names, addresses, phone numbers, emails) will be used only to fulfil the order and shared only with delivery partners and service providers who need it. You confirm you are authorized to share this data and have given any required notices or obtained any required consents under applicable law, including the Digital Personal Data Protection Act, 2023.
• We will keep recipient data only as long as needed for fulfilment, support and legal or tax requirements, and will delete or anonymize it afterwards.

14. Limitation of Liability

• To the extent permitted by law, ELVORA Gift’s total liability for any claim relating to an order is limited to the amount paid for that order (or the affected portion of it).
• We are not liable for indirect, incidental or consequential losses, including loss of profit, goodwill or business opportunity.

15. Portfolio Use

• Unless you tell us in writing before production, we may photograph finished gift boxes (without recipient information) and use them in our portfolio and marketing. We will not use your logo as a client reference without your permission.

16. Unforeseen Circumstances

• We are not responsible for delay or failure to fulfil an order caused by events beyond our reasonable control, including natural disasters, severe weather, government restrictions, strikes, transport disruptions, supplier failures, technical disruptions or other unforeseen events. We will make reasonable efforts to inform you and offer an updated timeline or alternative.

17. General

• Entire agreement: These terms, together with the approved quotation or order, form the full agreement for that order.
• Severability: If any provision is found unenforceable, the rest remains in effect.
• Assignment: You may not assign your order without our written consent.
• Notices: Notices may be sent by email to the addresses in the order documents.
• Changes: We may update these terms from time to time. The version on our website at the time of your order approval applies to that order.

18. Governing Law & Disputes

• These terms are governed by the laws of India. Parties will first try to resolve any dispute through good-faith discussion. Unresolved disputes will be subject to the exclusive jurisdiction of the courts.

19. Contact

ELVORA Gift

• Email: mridul@aavartanaagroup.com
• Phone: +91 9820093573 
• Address: Unit No. 38, 1st floor, Aditya Industrial Estate, Chincholi Bunder, Link Road, Malad west, Mumbai-64